Privacy Policy

This Privacy Policy explains how Rayy ("we", "us", "our") collects, uses, shares, and protects information when you use our website/app and services ("Platform"). Rayy is operated by OneHill Commerce Private Limited.

• Provide and improve the Platform and customer support
• Process bookings, confirmations, cancellations, and refunds
• Connect you with partners for a booking/enquiry
• Send service updates (booking status, reminders)
• Send marketing communication (only where permitted; you can opt out)
• Prevent fraud, abuse, and enforce policies
• Compliance with legal obligations

We may share information with:

• Activity Partners (only what's necessary for delivery—e.g., parent name/contact, child age group, booking info)
• Service Providers (analytics, CRM, WhatsApp/email tools, hosting, payment gateways)
• Legal/Regulatory authorities when required by law

We use cookies and similar technologies to improve experience and measure performance (e.g., Google Analytics, Meta Pixel). You can control cookies via browser settings.

We use reasonable security practices to protect information. However, no system is 100% secure; you use the Platform at your own risk.

We retain data only as long as necessary for the purposes described, including legal, accounting, and dispute resolution requirements.

Rayy is intended for parents/guardians. We do not knowingly collect personal data directly from children without guardian involvement.

Depending on applicable law, you may request:

• Access, correction, or deletion of your personal data
• Opt-out from marketing communications

To request, email support@rayy.io.

We aim to comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and other relevant regulations.

We may update this policy periodically. The "Last Updated" date reflects the latest revision.