Privacy Policy

1. Overview

This Privacy Policy explains how Rayy ("we", "us", "our") collects, uses, shares, and protects information when you use our website/app and services ("Platform"). Rayy is operated by Drapo Private Limited.

2. Information We Collect

A) Information you provide

• Name, phone number, email
• City/location and preferences
• Child-related details you submit (e.g., age group, interests)
• Enquiries, partner interest forms, support requests

B) Booking and transactional information

• Booking details (activity, date/time, partner, amount)
• Payment confirmation (note: payment processing is handled by payment gateways; we do not store full card details)

C) Automatically collected information

• Device and browser info, IP address
• Usage data (pages visited, clicks, session duration)
• Cookies and analytics events (e.g., GA4)

3. How We Use Your Information

• Provide and improve the Platform and customer support
• Process bookings, confirmations, cancellations, and refunds
• Connect you with partners for a booking/enquiry
• Send service updates (booking status, reminders)
• Send marketing communication (only where permitted; you can opt out)
• Prevent fraud, abuse, and enforce policies
• Compliance with legal obligations

4. Sharing of Information

We may share information with:

• Activity Partners (only what's necessary for delivery—e.g., parent name/contact, child age group, booking info)
• Service Providers (analytics, CRM, WhatsApp/email tools, hosting, payment gateways)
• Legal/Regulatory authorities when required by law

We do NOT sell your personal data.

5. Cookies & Analytics

We use cookies and similar technologies to improve experience and measure performance (e.g., Google Analytics, Meta Pixel). You can control cookies via browser settings.

6. Data Security

We use reasonable security practices to protect information. However, no system is 100% secure; you use the Platform at your own risk.

7. Data Retention

We retain data only as long as necessary for the purposes described, including legal, accounting, and dispute resolution requirements.

8. Children's Privacy

Rayy is intended for parents/guardians. We do not knowingly collect personal data directly from children without guardian involvement.

9. Your Choices & Rights

Depending on applicable law, you may request:

• Access, correction, or deletion of your personal data
• Opt-out from marketing communications

To request, email support@rayy.io.

10. Legal Basis / Applicable Laws

We aim to comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and other relevant regulations.

11. Changes to this Policy

We may update this policy periodically. The "Last Updated" date reflects the latest revision.

12. Contact

Drapo Private Limited

Truworx, The Platina Tower, 6th Floor, MG Road, Gurugram, Haryana - 122002

Email: support@rayy.io

Phone: +91 9711800608

Mon – Sat: 10:00 AM – 7:00 PM