Refunds & Cancellations
1. Overview
This policy describes cancellation and refund rules for bookings made on Rayy. Since Rayy is a marketplace, the activity is delivered by the partner; however, Rayy will support users in cancellations/refunds based on this policy and partner terms.
2. User Cancellation (Default Policy)
Unless a specific activity states otherwise, the following applies:
More than 24 hours before start time
Full refund
24 hours to 6 hours before start time
50% refund
Less than 6 hours before start time
No refund
No-show
No refund
Partners/activities may define stricter terms; those will override where clearly shown at booking time.
3. Partner Cancellation / Reschedule
If the partner cancels:
- You may choose full refund OR reschedule (subject to slot availability).
- If rescheduled is not suitable, full refund will be processed.
4. Refund Timelines
Once approved, refunds are typically processed within 5–10 business days to the original payment method, depending on bank/gateway timelines.
5. Convenience / Gateway Fees
If your payment gateway charges non-refundable fees, those may be deducted where applicable (only if legally/contractually required and disclosed).
6. Partial Deliveries / Quality Issues
If an activity is interrupted or not delivered as promised, please contact support within 24 hours of the session end time. Rayy will investigate with the partner and facilitate resolution (partial/full refund or credit) depending on facts.
7. How to Request a Cancellation/Refund
Phone
+91 9711800608Please include:
- Booking ID
- Registered phone/email
- Reason for cancellation/refund
- Any supporting details
8. Contact
OneHill Commerce Private Limited
The Platina Tower, 6th Floor, MG Road, Gurugram, Haryana - 122002
Mon – Sat: 10:00 AM – 7:00 PM