Help Center
How can we help you?
Find answers to common questions or reach out to our support team.
Bookings
How to book, modify, or view your bookings
- How do I book an activity?
- Can I book for multiple children?
- How do I view my upcoming bookings?
Payments
Payment methods, issues, and receipts
- What payment methods are accepted?
- Is my payment information secure?
- How do I get a receipt for my booking?
Cancellations & Refunds
How to cancel and request refunds
- How do I cancel a booking?
- What is the refund policy?
- How long does a refund take?
Partner Enquiries
For activity providers looking to join Rayy
- How do I list my activity on Rayy?
- What are the requirements to become a partner?
- How does the partner dashboard work?
Safety & Trust
How we ensure safe experiences for your children
- How are partners verified?
- What safety measures are in place?
- How do I report a concern?
Contact Support
Get in touch with our support team
- What are your support hours?
- How quickly will I get a response?
- Can I speak to someone on the phone?